pkimma online store policies

At the Professional Karate Institute Mixed Martial Arts, we are committed to providing reliable martial arts gear to support your training. Because we partner with a trusted third party supplier, the following policies help ensure transparency and a smooth experience for our customers.

  • Our inventory is sourced through a third-party wholesale supplier, and availability may change without notice.

    While we make every effort to keep items in stock, products may occasionally become unavailable after an order is placed. If this happens, we will contact you promptly and provide the following options:

    • Substitute item of equal value

    • Backorder (if restock is expected)

    • Full refund

    We work closely with our supplier to restock quickly and minimize disruptions.

  • Orders are processed every Tuesday (except holidays).

    Because some items are ordered through our supplier after purchase, processing times may vary slightly based on availability.

    You will receive:

    • An order confirmation email after purchase

    • A notification when your order is ready for pickup

  • Orders may be picked up at your designated dojo location.

    You will be notified when your order is ready.

    You may be required to sign for items at pickup.

  • All sales are final. We do not offer refunds. Exchanges may be accommodated based on product availability.

  • If you did not receive an item you ordered, or if your order arrives damaged or incorrect, you must notify us upon receipt. Claims submitted after this timeframe may not be eligible for resolution.

    Please include:

    • Order number

    • Description of the issue

    • Photo evidence (if applicable)

    All claims will be reviewed, and approved issues will be resolved at our discretion.

  • You can reach us anytime via our contact page or email. Someone will respond to you within 3 business days.

  • Policies may be updated at any time. The most current version will always be posted here.